Terms and Conditions
All prospective patients are required to provide details including address, telephone and email in order to secure an appointment.
All patients will be required to complete a Medical Questionnaire prior to their first appointment.
All information will be treated confidentially and in accordance with Data Protection legislation. patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from the clinic.
In line with new GDPR regulations you will be asked for permission for us to hold your data. If you wish to be part of our mailing list you will be invited to opt in.
You may choose to remove yourself from our mailing list at any time, by unsubscribing.
Consultations
In order to maintain our professional and ethical standards we charge a fee of £50 for an initial consultation appointment. The consultation process provides the necessary information and medical advice required to make an informed decision about treatment options or procedures available. This fee is fully redeemable against any treatment taken.
This is non-refundable in the event of non-attendance. Where no treatment is taken, the fee is held as consultation fee.
Appointments for Treatment & Booking Fees
You will be sent appointment confirmation at the time of booking and a reminder 48 hours pre appointment by email. Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that appointment may be offered to another patient.
We take a booking fee of £50 to secure the booking.
Once any prescriptive products have been ordered for your treatment, this booking fee will be non refundable should you cancel your appointment.
In regards to treatment courses or machinery based treatments; such as ultrasound and micro needling; a booking fee of 50% of the total treatment cost will be required.
If a course of treatment is purchased at a discounted price, all initial treatments will be charged at the full, non-discounted cost, the final treatment will then be reduced to reflect the offer taken. If a course of treatment is not completed or taken within the agreed allocated timeframe, no discount will be applicable.
In the event of a request for that appointment by another patient and booking fee has not been paid, this appointment may be offered to the other patient.
In the event that you have a Pay Plan with Coastal Skinthetics and need to cancel an appointment, a required notice period of 72 hours must be given or a fee of £50 will be charged.
If a running payplan is taken at a discounted price and you choose not to complete the plan any treatments already taken will be deemed chargeable at the full, non-discounted cost.
If requiring any filler to be dissolved following a treatment carried out by Coastal Skinthetics, there would still be a charge required for the filler, however the dissolving as an emergency, would be at no additional cost to the patient.
Please do not attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with us. Many treatments are contraindicated if you are unwell (for your safety); this includes colds, cold sores or local skin infections. If you have experienced sickness or diarrhoea we will be unable to treat you for a minimum of 48 hours after the last episode.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment or ‘top up’ is provided free of charge, once the review period of 2-4 weeks has passed.
Cancellation Fees and Late Arrivals Policy
You are required to give a minimum of 72 hours’ notice of cancellation or rescheduling of your appointment by phone, email or in person. If this is not provided, your booking fee is non-transferable or refundable.
We do our best to accommodate late arrivals, however there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your appointment; which may incur costs, such as your booking fee.
Payment
Payment can be made by any of the following methods:
bank transfer, card (including AMEX), cash and is payable in advance of treatment.
We reserve the right to end an offer/previous discount at any time.
Children and Pets
We do not treat children or young adults under the age of 18. Whilst we appreciate it may be difficult to find childcare we ask that you please do not bring children to the clinic unless they are over the age of 12 and able to be left unsupervised.
This is for your own and other patients benefit and safety. Children will not be allowed to accompany you into the treatment rooms as it can be a hazardous
environment.
As this is a medical and clinical environment, pets will not be allowed.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- Consultation and assessment
- Provision of information and advice
- Safe treatment with evidence based products
Follow up appointments and aftercare advice and support as appropriate.
Whilst Coastal Skinthetics Ltd strive to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. The consultation and consent form you sign prior to any treatment will explain that whilst every effort is made to achieve this, it cannot be guaranteed.
Skin care products are non-returnable / refundable, except in accordance with the manufacturer.
Tracy Cullen RGN. INP. Clinical Director Coastal Skinthetics LTD.